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FAQs

Frequently Asked Questions

Yes, you can walk to the beach from the hotel. Ereaga Beach is just a 5-minute walk away. This beach, located in Getxo between the old port of Algorta and the Arriluze breakwater, boasts over 800 meters of fine sand and excellent facilities, making it one of the favorite destinations in the Greater Bilbao area.

Access to the outdoor pool is from 1 June to 30 September.

Yes, Palacio Arriluce is pet friendly. Pets, which are not classified as furry breeds, are welcome in the rooms located in the Pergola area, specifically in the following categories: Superior Garden, Deluxe and Junior Suite.

Pets can enjoy the hotel's terrace, although they do not have access to the interior of the palace or the pool area. It is necessary that pets are never left alone in the room.

To guarantee the availability of a pet-friendly room, please make your reservation directly with the hotel by email or phone, as it cannot be confirmed through any online means.

There is no minimum number of nights required for a stay.

The use of the ARRILUCE Croquet Club is not included in the accommodation rate; however, it is possible to book its use subject to availability and charge.

Yes, both the DELAUNAY Restaurant and our room and breakfast service have vegan and vegetarian options.

The room categories that have space to accommodate an extra bed are: Premier, Marina Deluxe, June Suite, Marina Suite, Grand Suite and Arriluce Suite. We need to be informed in advance of your need for extra beds to ensure that they are available on the day of your arrival and to be able to offer you a comfortable stay.

All our public areas are accessible for people with reduced mobility and for wheelchair users. Our outdoor swimming pool and NEGURI Spa & Wellness have technical aids to support access.

We have wheelchair-accessible rooms in certain categories, and we recommend booking these in advance to ensure availability.

Yes, we are also happy to welcome those who are not staying with us.

Access to NEGURI Spa & Wellness and ARRILUCE Croquet Club is possible without staying at the Hotel but is subject to availability and prior reservation.

The maximum capacity of the DELAUNAY Restaurant is 40 people.

The wine cellar is not usually open to the public, but please do not hesitate to contact us if you would like to make it part of your experience.

The Palacio Arriluce Hotel is 12 km from the centre of Bilbao. The journey time is 15 minutes by car. We will be happy to help you book a shuttle or taxi service if you need it.

The hotel has parking spaces for its guests and, subject to availability, for customers using other services. 

The breakfast included is a gastronomic experience that takes place in the DELAUNAY Restaurant. If you wish to have breakfast in your room, there are à la carte options available which are subject to an additional charge.

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