Frequently Asked Questions

There is no minimum number of nights required for a stay.

The use of the ARRILUCE Croquet Club is not included in the accommodation rate; however, it is possible to book its use subject to availability and charge.

Yes, both the DELAUNAY Restaurant and our room and breakfast service have vegan and vegetarian options.

The room categories that have space to accommodate an extra bed are: Premier, Marina Deluxe, June Suite, Marina Suite, Grand Suite and Arriluce Suite. We need to be informed in advance of your need for extra beds to ensure that they are available on the day of your arrival and to be able to offer you a comfortable stay.

All our public areas are accessible for people with reduced mobility and for wheelchair users. Our outdoor swimming pool and NEGURI Spa & Wellness have technical aids to support access.

We have wheelchair-accessible rooms in certain categories, and we recommend booking these in advance to ensure availability.

Yes, we are also happy to welcome those who are not staying with us.

Access to the outdoor pool is from 1 June to 30 September.

We appreciate your interest in visiting us with your pet, but the Palacio Arriluce Hotel does not allow pets.

Access to NEGURI Spa & Wellness and ARRILUCE Croquet Club is possible without staying at the Hotel but is subject to availability and prior reservation.

The maximum capacity of the DELAUNAY Restaurant is 40 people.

The wine cellar is not usually open to the public, but please do not hesitate to contact us if you would like to make it part of your experience.

The hotel has parking spaces for its guests and, subject to availability, for customers using other services. Charges apply.

The breakfast included is a gastronomic experience that takes place in the DELAUNAY Restaurant. If you wish to have breakfast in your room, there are à la carte options available which are subject to an additional charge.

The Palacio Arriluce Hotel is 12 km from the centre of Bilbao. The journey time is 15 minutes by car. We will be happy to help you book a shuttle or taxi service if you need it.

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