There is no minimum number of nights required for a stay.
Is the use of the croquet court included in the accommodation rate?
The use of the ARRILUCE Croquet Club is not included in the accommodation rate; however, it is possible to book its use subject to availability and charge.
Does your restaurant have vegetarian or vegan options?
Yes, both the DELAUNAY Restaurant and our room and breakfast service have vegan and vegetarian options.
What type of room can include an extra bed?
The room categories that have space to accommodate an extra bed are: Premier, Marina Deluxe, June Suite, Marina Suite, Grand Suite and Arriluce Suite. We need to be informed in advance of your need for extra beds to ensure that they are available on the day of your arrival and to be able to offer you a comfortable stay.
Does the hotel have areas adapted for people with reduced mobility or disabilities?
All our public areas are accessible for people with reduced mobility and for wheelchair users. Our outdoor swimming pool and NEGURI Spa & Wellness have technical aids to support access.
We have wheelchair-accessible rooms in certain categories, and we recommend booking these in advance to ensure availability.
Is it possible to enjoy the gastronomic offer without staying at the hotel?
Yes, we are also happy to welcome those who are not staying with us.
From what date is the outdoor swimming pool open?
Access to the outdoor pool is from 1 June to 30 September.
Are dogs allowed?
We appreciate your interest in visiting us with your pet, but the Palacio Arriluce Hotel does not allow pets.
Is it possible to enjoy services such as the spa or the croquet court without staying at the Hotel?
Access to NEGURI Spa & Wellness and ARRILUCE Croquet Club is possible without staying at the Hotel but is subject to availability and prior reservation.
What is the maximum capacity for a meal at the Delaunay Restaurant?
The maximum capacity of the DELAUNAY Restaurant is 40 people.
Is the wine cellar open to everyone?
The wine cellar is not usually open to the public, but please do not hesitate to contact us if you would like to make it part of your experience.
Does the hotel have parking available for all types of clients, whether or not they are staying at the hotel?
The hotel has parking spaces for its guests and, subject to availability, for customers using other services. Charges apply.
My reservation includes breakfast; can I have it in my room?
The breakfast included is a gastronomic experience that takes place in the DELAUNAY Restaurant. If you wish to have breakfast in your room, there are à la carte options available which are subject to an additional charge.
How far is it from the Hotel to the centre of Bilbao? What is the best way to get there?
The Palacio Arriluce Hotel is 12 km from the centre of Bilbao. The journey time is 15 minutes by car. We will be happy to help you book a shuttle or taxi service if you need it.
"Do you still have doubts?
If you haven't resolved your doubts, write to us and we'll help you.
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